Refunds & Returns Policy

  1. Introduction
    At Lawrence & Mayo Boutique (Business Entity – Premier Opticals Private Limited), we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the terms under which you may return products and receive a refund or exchange. Please read this policy carefully before making a purchase.
  2. Eligibility for Returns
    To be eligible for a return, the following conditions must be met:
    • The item must be unused, undamaged, and in its original packaging.
    • The return must be initiated within 5 days from the date of delivery.
    • A valid proof of purchase (e.g., order confirmation email or receipt) must be provided.
  3. Non-Returnable Items
    The following items are not eligible for return or refund:
    • Personalized, customized, or made-to-order products.
    • Items marked as “final sale” or “non-returnable” at the time of purchase.
  4. Return Process
    • Step 1: Contact our customer service team at info@lawrenceandmayo.co.in to initiate a return request.
    • Step 2: Upon approval, you will receive a Return Authorization (RA) number and instructions on how to send the item back to us.
    • Step 3: Ship the item using a trackable shipping method. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
  5. Refunds
    • Refunds will be processed once the returned item is inspected and approved.
    • Refunds will be issued to the original payment method within 14 business days. Please note that processing times may vary depending on your payment provider.
    • Shipping charges are non-refundable unless the return is due to our error.
  6. Exchanges
    We offer exchanges for eligible items, subject to stock availability. The exchange process follows the same steps as the return process. If the desired item is not in stock, a refund will be issued.
  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us within 2 days of delivery. We may request photographs or other evidence to verify the issue. Once confirmed, we will provide a replacement or refund at no additional cost to you.
  8. Late or Missing Refunds
    If you haven’t received a refund within the stated time frame, please:
    • Check your bank account or credit card statement.
    • Contact your payment provider, as processing times can vary.
    • If the issue persists, contact our customer service team for assistance.
  9. International Returns
    Customers returning items from outside India are responsible for any applicable customs duties, taxes, or fees. These charges are non-refundable.
  10. Changes to This Policy
    We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.
  11. Contact Us
    For questions, concerns, or assistance with returns and refunds, please contact us at:
    • Email: boutique@lawrenceandmayo.com
    • Phone: 91540 71877
  12. Thank you for shopping with Lawrence & Mayo Boutique. We value your business and strive to provide the best customer experience possible.